Got a question? We have the answer!

Below are our most frequently asked questions and their answers. If you can't find the answer to your question here, simply contact us, we are ready to help.

  1. What rating are your apartments?
    • T-QUAL Accreditation – The Australian Government in partnership with quality tourism accreditation, rating and certification program. This accreditation identifies CityTempo as a quality tourism business and operator.
    • Our apartments are Rated: 4 Stars (AAA Tourism) in the "Self-contained Apartments" category.
  1. What is included in the price?
    • Furnishings and appliances
    • Linen and towels
    • Utilities such as electricity and gas
    • Your linen and towels will be changed every third day during your stay. Should you require additional linen changes you will need to contact the office and an extra fee will be payable.
    • Use of the building's facilities including the business centre and gymnasium
  1. The price excludes:
    • Charges for telephone calls made
    • Special furnishing requests
    • Pantry service
    • Broadband Internet access
    • Car parking
    • Credit card processing fee
  1. What is included in the apartment?
    • Your apartment includes everything necessary for a comfortable stay including high quality furnishings and appliances, linen, towels, hair dryer, kitchenette with a dishwasher, convection/microwave, fridge, cooktop, toaster, kettle and 4 sets of crockery and glassware.
  1. How many people does each apartment sleep?
    • Studio Apartment (1 bathroom) - maximum of 2 persons
    • One Bedroom Apartments (1 bathroom) - maximum of 2 persons
    • Interconnecting Studios (2 bathrooms) - maximum of 4 persons
    • Interconnecting Executive Studios (2 bathrooms) - maximum of 4 persons
  1. Are cots and high chairs available?
    • Porta cots and high chairs are only available to be used in One Bedroom or Interconnecting Apartments:
      • Porta Cot: $17 per night
      • High Chair: $12 per night
      • Porta Cot/ High Chair Combo: $25 per night
  1. Is car parking available?
    • There is no on-site parking at City Tempo.
    • Limited off-site secure car parking is available with come-and-go as you wish 24 hour access.
    • A charge of $21.50 per night, $136.50 per week, $450 per month applies. Prices include GST.
    • Please note: Car spaces are subject to availability and MUST be BOOKED prior to arrival. Please note only one car space can be booked per apartment. Car park access card must be returned at check-out.
    • Contact Reception for further information regarding car parking options.
  1. Are unfurnished apartments available for lease?
    • Our associate company MICM Property has the largest range of apartments to rent in inner Melbourne. For the latest listings, visit micm.com.au
  1. Do your apartments have high speed / broadband internet?
    • All our apartments are connected to a high-speed broadband network. WiFi is complimentary with unlimited downloads (subject to fair use policy)
  1. How many laptops can connect to broadband in the apartment?
    • The above access plans allow one laptop to connect at a time.
  1. Can I use a fax machine or dial-up modem in your apartments?
    • So that we can offer you affordable phone calls and broadband internet we have installed a state of the art digital network that is incompatible with analogue phone equipment such as fax machines and dial-up modems.
    • Please contact us if you will be needing to send or receive faxes and we will do our best to assist.
  1. Is there a minimum length of stay?
    • There is no minimum length of stay, except:
      • During Special Event periods there may be minimum stay requirements and/or Peak Rates may be applicable. Visit our Rates Page for current Special Events pricing and conditions.
  1. How do I make a reservation?
    • Simply contact us on 1800 248 983 (Free call in Aust) or book online.
  1. Is a deposit required?
    • For standard bookings: To confirm your booking, one night’s accommodation tariff will be charged to the credit card provided at the time of booking, as a deposit (refundable as per our Cancellation Policy).
    • For bookings over Special Event Periods where check-in is MORE than 30 days away: The one night’s accommodation tariff will be charged as a deposit (refundable as per our Cancellation Policy) and the full balance will be charged 30 days prior to arrival and is non-refundable.
    • For bookings over Special Event Periods where check-in is LESS than 31 days away: Full pre-payment of accommodation will be charged on the day of booking and the booking is non-refundable.
  1. When do you require payment?
    • For stays of 7 nights or less payment (less any deposit already paid) must be made on check-in.
    • For stays of 8 nights or more payment (less any deposit already paid) the first 7 nights must be paid for on check-in. The remaining balance must be paid weekly there after.
    • Refer to Terms and Conditions for bookings over Special Event Periods.
  1. What payment forms do you accept?
    • All prices are quoted in Australian dollars.
    • We accept most major credit cards, including:
      • MasterCard and Visa (1.5% credit card fee)
      • American Express, Diners Club and Union Pay (3% credit card fee)
    • Payment by direct debit is also available.
  1. Is a credit card required?
    • When making an online booking a credit card will be required to pay the deposit.
    • Payment by credit card / debit card is preferred when paying the balance.
    • If you do not have a credit card / debit card then we will require full payment on check-in as well as a $250 security bond.
    • For bookings during Special Event Periods a $500 security bond is required if you are not providing a credit card.
    • All bookings over the New Years Eve (26 December – 2 January) period must provide a credit card for payment.
  1. What is the cancellation policy?
    • For standard bookings there is no cancellation fee and your deposit will be refunded in full if you cancel at least 72 hours before check-in time.
    • For bookings confirmed for Special Event Periods there is no cancellation fee and your deposit will be refunded in full if you cancel at least 30 days before check-in.
    • For bookings during Special Events Periods where the booking is made less than 31 days prior to check-in then full pre-payment will be charged to the credit card provided and the booking is non refundable.
    • Calculation of arrival is based upon a 2pm check-in.
  1. How do I check in?
    • City Tempo is available for check-ins 24 hours per day. However, check-in outside our office hours requires prior notification.
    • Our office at 353 Queen Street (cnr A’Beckett Street) is available for check-ins between 7am and 10pm, 7 days per week. See below for check-ins outside these hours.
  1. What is the check in/out time?
    • Guaranteed check in time is 2pm and check out time is 10am.
  1. What is the check-in arrangement for arrivals that occur outside of office hours?
    • Check-in outside office hours is possible if you notify us prior to 9pm on the day of check-in.
    • If checking in after office hours, call the City Tempo concierge on 0466 779 246 approximately 10 minutes prior to your arrival time. Proceed to the main entrance of the building at 181 A’Beckett Street.
  1. Where can I store my luggage?
    • You are welcome to store your luggage before check-in or after check-out at our Office (353 Queen Street)
  1. Can you arrange a limousine pick up at the airport?
    • We can arrange for an executive transfer (maximum 4 people) from the airport to your apartment and also return you to the airport on check out. The cost is from $89 - domestic, and $99 - international. Prices quoted are one way and incude GST. Surcharges may apply for pick-ups between midnight and 6am. To request this service please contact us by phone after your booking is confirmed.
  1. Does the Airport Skybus connect with Melbourne Short Stay Apartments?
    • Skybus operates 24-hours, seven-days-a-week, with 10-15 minute departures between 5:30am and 9:30pm. It is 20 minute (approx.) journey from the airport to Skybus' City Terminal at Southern Cross Station. A one-way adult fare is $18. The service operates to and from the airport and Southern Cross Station.
    • Guests staying at our City Tempo Apartments can make use of the free Hotel Connection Service operated by Skybus between Southern Cross Station and our location. For more info on this service visit http://www.skybus.com.au/hotel-transfer-service/ .
    • For latest info including timetable and fares visit http://www.skybus.com.au .
  1. Can you help me with a myki pass so I can use public transport in Melbourne?
    • Yes. You can purchase a myki visitor pack from CityTempo reception. The cost of an adult pass is $14 and a child's pass is $7.
    • A myki visitor pack includes a myki card, pre-loaded with enough value for one day's travel in Zone 1, discount offers at major attractions, a public transport map and information on how to use myki. The Public Transport Victoria website provides more information. - Click here to visit Public Transport Victoria
  1. How do I get to the MCG and Etihad Stadium?
    • Our City Tempo apartments are ideally located just a short 15 minute walk from Etihad Stadium. Alternatively, a tram stop is close by.
    • Tram stops close by can also be boarded to get to the MCG or catch a train from nearby Southern Cross or Melbourne Central Stations (Flagstaff Station is closed during weekends) to Richmond or Jolimont Stations.
    • For more info contact Reception, who can further advise you of the most suitable tram for your needs.
  1. Are pets welcome?
    • No, pets are not allowed.
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